Contact us
Questions about activation, payments or the app? We usually reply within 24 hours.
Frequently asked questions
Most answers are here — you may not need to write to us at all.
How do I activate ROC Player Pro?
Open the app on your device and note the MAC address shown on the activation screen. Enter that MAC on our Activate page, choose monthly or yearly, and pay. Your device unlocks within a few seconds of the payment going through.
Activate your deviceHow much does it cost?
ROC Player Pro is €3.99 per month, or €14.99 per year if you pay annually. There is no setup fee and no contract — you can cancel at any time.
See pricingWhich devices are supported?
ROC Player Pro runs on Amazon Fire TV and Fire Stick, Android TV and Google TV, Nvidia Shield, Android TV boxes, and Android phones and tablets.
Get the appHow do I add my playlist?
Send us your M3U or Xtream Codes URL together with your device MAC address from the Upload List page, and it is loaded onto your device automatically. The default PIN is 0000.
Upload your listDoes ROC Player Pro include any channels or content?
No. ROC Player Pro is a media player only. It does not include, provide or sell any channels, streams or content of any kind. You must supply your own playlist.
How do I cancel my subscription?
Enter your MAC address on the Activate page and choose Manage subscription. That opens the secure Stripe portal, where you can cancel or update your payment details yourself.
Manage subscription